General Information

Who is Equifax?

Equifax, previously known as Veda, operates as the leading credit bureau in Australia. A credit bureau is a company that collects and maintains people’s credit information and provides it to lenders, creditors, and consumers in the form of a credit report.

Credit bureaus like Equifax exist to report on the credit worthiness of an individual which is valuable to credit providers such as banks, utility providers and other lenders. Equifax does not approve or deny credit - the decision to grant credit is at the discretion of the credit provider.

As the leading credit bureau in Australia, Equifax have been the trusted custodian of Australians' credit histories since 1967.

Globally, Equifax has grown from a consumer credit company into a leading provider of insights and knowledge that helps its customers make informed decisions. The company organises, assimilates and analyses data on more than 820 million consumers and more than 91 million businesses worldwide, and its database includes employee data contributed from more than 7,100 employers.

What is a credit provider?

A Credit Provider is a business that offers loans or goods and services before payment. Obvious examples are banks, and credit unions, but phone, internet companies, electricity, gas companies and stores offering finance are also credit providers.

Are all credit scores from different bureaus the same?

Not all credit scores are the same. Every credit score relies on different data, and lenders don’t all use the same score.  Credit bureaus can receive different information from lenders in Australia resulting in some bureaus calculating & providing a different score based on more or less reported data than other bureaus.

Do you keep my details?

Yes, it’s how we keep this service free. From time to time, we may use your information in marketing for Equifax and our partners, but no other third parties without your consent. You can opt-out from our or our partner marketing at any time by contacting us and/or our partners.

How can I opt out of marketing?

Use the “unsubscribe” link in any email you receive to opt-out of direct marketing. Otherwise you can contact us or any of our partners directly.

If you opt-out of marketing, we may still contact you via email for administrative purposes, credit score or GetCreditScore updates or upon your request.

Disclaimer: The information contained in this FAQ is general in nature and does not take into account your personal objectives, financial situation or needs. Therefore, you should consider whether the information is appropriate to your circumstance before acting on it, and where appropriate, seek professional advice from a finance professional such as an adviser.