GET MY CREDIT SCORE

What is a credit score?

A credit score is a number that helps credit providers know how responsible you are to lend to. It’s between 0 and 1200, where a higher number means you are more likely to be able repay the loan. The score comes from your credit report which looks at your situation and your past behaviour.

An Equifax Score is the credit score we provide you – Equifax (formerly known as Veda) is Australia’s leading credit reporting body, and has credit information on 18 million Australians, and is used by most lenders and credit providers.

Relevant FAQ’s

How is my credit score calculated?
How can I get alerts to changes in my credit score?
How can I use my credit score to save money?

Why can't I get my credit score?

There could be several reasons why we may be unable to provide you with a credit score. It may mean that you don't have an active credit report in the Equifax database or it may simply mean that you have insufficient information on your credit report.

It also could be the information provided to us didn’t match the information held by Equifax – it may be worth reviewing the information in your profile, and trying again, ensuring you populate any middle names, previous addresses and driver license numbers exactly as they appear on your documents. You can review & update your member profile here.

If this is still not successful, you can request your credit report from Equifax, ensuring the details on this report match those that you entered into your GetCreditScore member profile. 

Relevant FAQ’s

What's in my credit report?
Can I get my credit report?
How can I use my credit score to save money?

Why do you need my personal details?

Your personal details and driver’s licence are the simplest and quickest way for us to accurately identify you. Both the connections and database are protected by encryption and our systems are protected further from fraud and malicious requests by specific threat detection software.

Relevant FAQ’s

Can I get my credit report?
How can I get alerts to changes in my credit score?
How can I use my credit score to save money?

What if I don't have a driver's licence?

Sorry, we can’t give you your credit score without your driver’s licence. But you can get your free credit report through Equifax.

Perhaps you are looking to apply for credit, or you’ve recently been declined for credit and are looking for credit repair advice. Or you might just be worried about keeping your identity safe. Getting your credit report will give you a full overview of the information creditors can access on you.

To get a copy of your credit report, get in touch with Equifax.

Relevant FAQ’s

Can I get my credit report?
Why do you need my personal details and driver's licence?

Why has my credit score changed recently?

Your credit score may have recently changed due to the new way in which your Equifax credit score is calculated. Equifax (formerly known as Veda) recently changed the method of calculating a credit score to be in line with Comprehensive Credit Reporting (CCR).

CCR gives a more complete picture of an individual’s credit situation by including what’s known as positive credit information. It includes additional data such as:

  1. Account open date and close date
  2. Type of credit account such as a credit card or personal loan
  3. Credit limit - This is the maximum amount of credit available to you for an account.
  4. Monthly repayment history on credit accounts such as mortgages and credit cards.

The move to positive credit reporting means that more information can be included on your credit report and an individual can be assessed for ‘positive’ behaviours such as making your minimum payment each month on your credit card or Home loan. It should be seen as a fairer system that allows individuals more ways of positively influencing their Credit Score and hence their perceived credit worthiness in the eyes of a lender

If you would like to know more about your credit score and what is currently impacting it, sign up or login to your member dashboard at GetCreditScore and monitor your credit score along with receiving helpful tips on how to obtain further information, and how to improve your credit score.

Relevant FAQ’s

How is my credit score calculated?

What is Comprehensive Credit Reporting?

How does Comprehensive Credit Reporting help me?

Disclaimer: The information contained in this FAQ is general in nature and does not take into account your personal objectives, financial situation or needs. Therefore, you should consider whether the information is appropriate to your circumstance before acting on it, and where appropriate, seek professional advice from a finance professional such as an adviser.